Shipping policy

Last Updated: 02.05.2025

1. Processing Time:

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after the order is placed.
  • During peak seasons or promotional events, processing times may be extended.

2. Shipping Methods:

  • We offer the following shipping methods:
    • Standard Shipping: 3-7 Business Days
    • Expedited Shipping: 2-3 Business Days

3. Shipping Costs:

  • Shipping costs are calculated based on the selected shipping method and the destination.
  • Orders over $50.00 qualify for free standard shipping within the United States.

4. Shipping Locations:

  • We currently ship out of Charlotte, NC, and only ship to the United States.

5. Order Tracking:

  • Order tracking is available for all shipped orders.
  • Customers will receive tracking information via email once the order has been dispatched.

6. Delivery Times:

  • Estimated delivery times are as follows:
    • Standard Shipping: 3-7 Business Days
    • Expedited Shipping: 2-3 Business Days
  • Actual delivery times may vary based on the shipping address and unforeseen circumstances.

7. Shipping Carriers:

  • We use reputable shipping carriers, including USPS and UPS.
  • The choice of carrier depends on the shipping method and destination.

10. Returns and Exchanges: - All sales are final, no returns or refunds are available at this time.

11. Lost or Damaged Items: - In the rare event that an item is lost or damaged during shipping, please contact Crowncitycaps@outlook.com within 24 hours of receiving the order.

12. Communication: - Customers will receive email notifications for order confirmation, shipment, and tracking information. - For any shipping-related inquiries, please contact our customer support at Crowncitycaps@outlook.com.

13. Force Majeure: - We are not liable for delays in shipping or inability to fulfill orders due to circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events.

14. Contact Information: - For further assistance or questions regarding our shipping policy, please contact us at Crowncitycaps@outlook.com.

This shipping policy is subject to change without notice. Please review this page periodically for any updates.